Vendorization Provider Expectations

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Vendorization Process Overview

The vendorization process is divided into three phases, each with specific expectations and timelines. Following these steps carefully ensures a smooth and timely approval process.

1. Requirements Phase (15 Calendar Days)

Applicant Responsibilities:

  • Submit Required Documents: Gather and provide all necessary documents and information.
  • Review Applicant Readiness Checklist: Access checklist applicable by accessing the Service Code Breakdown pdf linked below.  Ensure all items are completed before submission.
  • Ongoing Portal Monitoring: Applicants are responsible for regularly checking their Provider Directory portal to respond promptly to any ACRC requests for additional documentation.

2. Submission Phase – Once Qualified (30 Calendar Days per Step)

Applicant Responsibilities:

  • Submit Documents: Applicants will receive a checklist of documents to complete and sign. Additional documentation may be required depending on the service type, including:
    • Specialized licenses or certifications
    • Training records
    • Insurance documentation
    • Other service-specific credentials
  • Complete Required Training: A supplemental email will provide links to ACRC’s Learning Management System (LMS). Submit certificates for all complete trainings relevant to your service type.
  • Respond to Regional Center Review: The Regional Center will review submitted documents. If items are missing or incomplete, applicants must promptly provide the requested documentation via the Provider Directory.
  • Important Note: The submission review clock pauses for 30 days while awaiting additional information but does not reset. Delays can affect compliance with DDS timelines.
  • Ongoing Portal Monitoring: Continue checking your Provider Directory portal regularly to ensure timely responses to any requests.

3. Decision Phase (45 Calendar Days)

Applicant Responsibilities:

  • Minimal Direct Action Required: The Regional Center reviews all submitted documentation to verify compliance with Title 17 requirements for the requested service code.
  • Approval or Denial: After the final review, the Regional Center issues a decision and provides a vendor ID if approved.
  • Key Point: Accurate completion of all prior steps keeps the application on track. Failure to meet submission requirements may result in restarting the process.

3. Decision Phase (45 Calendar Days)

Applicant Responsibilities:

  • Minimal Direct Action Required: The Regional Center reviews all submitted documentation to verify compliance with Title 17 requirements for the requested service code.
  • Approval or Denial: After the final review, the Regional Center issues a decision.
    • If approved: The Regional Center will process the vendor file, create the applicant’s rate table, assign a vendor number, and designate a Community Service Specialist to support you with any future needs.

If denied: The Regional Center will notify applicants through the Provider Directory Portal, including the reason for the closure. The request will be marked as closed in the system. Applicants are encouraged to reapply for vendorization once the identified areas have been corrected.