Gail has worked as a Service Coordinator for adult clients of
Alta California Regional Center (ACRC) for four months. While her
tenure at ACRC may be short, Gail’s experience in the service
delivery system is extensive, having served as a provider for
people with developmental disabilities prior to coming to ACRC.
Her journey to the Regional Center system began in college, while
working towards a Bachelor’s in History. After graduating, she
wanted to educate and teach. She hoped to positively impact
people’s lives and was actively looking for a way to use her
skills. Gail recognized she could be a more valuable teacher in
one-on-one settings beyond the scope of a classroom, and wanted
to be involved holistically in a person’s life.
Gail began working as a service provider, directly supporting
individuals with developmental disabilities in the late 2000s.
She wasn’t sure what she wanted to do after graduating, but she
learned about an opportunity that interested her, interviewed and
accepted the position to work as a service provider.
Over the years, Gail held several positions as a provider. She
first started at Community Employment Services – a provider for
ACRC – helping adults with developmental disabilities
integrate into the community through owning and operating their
own micro-businesses, to volunteering and working in the
community, and through many other integration based programs.
Afterwards, Gail worked at Monarch Independent Living Services –
a provider for San Andreas Regional Center – who pride themselves
on empowering their clients through individualized programs. In
her role at Monarch, Gail partnered with her clients for 6 years
to meet their short and long term goals. As a service provider,
Gail immersed herself in the world of supporting individuals with
developmental disabilities, and could teach and encourage her
clients to live as independently as possible.
With her experience, Gail brings valuable knowledge from the
other side of the Regional Center system. She has a better
understanding of how to work with Service Providers and can
prepare her clients with information on how programs function and
the benefits to their lives as they pursue independence. One of
her favorite experiences as a Service Provider was working with a
client and their family in which the client did not have a
reliable way to communicate. Gail consistently worked on building
their trust of her, educating them on the positive impact a
communication device could have on their lives and the family
unit. Gail practiced patience for her client and their family to
allow them to feel comfortable with the possibility of a
communication device and to comprehend the information she was
telling them. With her continued reassurance, she was
instrumental in the process of pursuing an efficient method of
communication for the family.
At Alta California Regional Center, Gail described her favorite
experience as a Service Coordinator as offering encouragement and
support while promoting self-sufficiency for each of her clients.
She believes that her work helps disrupt systematic
discrimination (e.g. like certain businesses not hiring persons
with disabilities) because she encourages her clients to pursue
independency, and develop creative solutions for barriers to live
a fully inclusive life. Gail uses the time she spends with each
client on her caseload as a teaching moment; for them to learn
how they can be members of the community and pursue the goals
The knowledge and diverse experiences Gail brings to ACRC is an
example of how diverse our Service Coordinators are and how
extremely beneficial that is for our clients. Her calm demeanor
and passion for helping others, allows her clients to seek
independence, knowing they have an advocate on their side.